Medan - FKM USU: A workshop on "Service Quality Management" was held offline by FKM USU at the FKM USU Auditorium on Wednesday (22/9), with academic staff and lecturers participating. The workshop was opened by the Vice Dean II of FKM USU, Ir. Indra Chahaya S., M.Si, stated in his opening speech that this activity was a refresher to boost the motivation and performance of academic staff and lecturers at FKM USU.
The guest speaker for this activity was the Dean of FKM USU, Prof. Dr. Dra. Ida Yustina, M.Si, who presented material on "Quality of Service (Education)" and "Organization as a System." Prof. Ida said that academic staff and lecturers, who are, in fact, servants in public services, must change their mindset and way of working in serving customers. Speed, accuracy, and responsiveness are among the working characteristics that need to be improved in providing customer satisfaction.
Dr. Rusmalawaty, M.Kes. (Lecturer at FKM USU) moderated the workshop. Before the activity began, participants completed a pretest to assess their level of understanding of service quality management. The post-test results indicated that participants' knowledge scores improved after attending the workshop.
